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Retail Customer Service Associate

1 month ago

SaintBauzilledePutois, Occitanie, United States BJ's Wholesale Club Full time
About BJs Wholesale Club

BJs Wholesale Club is a leading membership-based retailer offering a wide range of products and services to its members. With a strong commitment to customer satisfaction, we strive to provide an exceptional shopping experience for our members.

Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, resolving member concerns, and maintaining a safe and positive shopping environment.

Key Responsibilities:
  • Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
  • Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
  • Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
  • Review and maintain the AP Alert Binder according to AP standards.
  • Follow the BEST procedures, including cross-checking merchandise to member register receipts and verifying high-dollar value items.
  • Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
  • Monitor member and visitor traffic entering and exiting the club.
  • Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintain high standards of safety for members and team members.
  • Inspect team members, members, and vendors' bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
  • Process empty water jug return vouchers to members.
  • Maintain all club policies and procedures.
Requirements:
  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.
Working Conditions:

All the time is spent standing and moving about on hard surfaces. Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures.