Network Operations Center Technician

2 days ago

Houston, Texas, United States Lyte Fiber, LLC Full time
Job Title: Network Operations Center Technician

Lyte Fiber, LLC is seeking a highly skilled Network Operations Center Technician to join our team. As a key member of our NOC team, you will be responsible for monitoring, troubleshooting, and escalating network incidents to ensure seamless service and network performance.

Key Responsibilities:
  • Manage the network monitoring system to ensure timely alerting and response to network incidents.
  • Manage the ticket queue and ensure all reported issues are documented and resolved in a timely manner.
  • Perform daily preventative maintenance checks on network infrastructure and coordinate with field personnel to verify repairs and identify recurring system performance issues.
  • Monitor, troubleshoot, and repair Lyte Fiber's FTTX carrier-class network and systems.
  • Communicate directly with customers regarding issues, outages, and maintenance activities, maintaining detailed records within ticketing systems.
  • Maintain network documentation in alignment with defined documentation standards to ensure network data integrity.
  • Facilitate network maintenance windows in accordance with documented Method of Procedures (MOPs).
  • Participate in on-call shifts as needed to support our 24x7 network operations.
  • Adhere to incident management, problem management, and monitoring response best practices.
  • Focus on minimizing the mean time to repair and expedite service restoration.
  • Provide root cause analysis of chronic or repeat trouble tickets.
  • Support field technicians that require escalated assistance for fiber-based services.
  • Perform configuration and acceptance of network equipment being deployed to support new service areas within an existing network.
Requirements:
  • Bachelor's degree in Computer Science, Information Science, or equivalent combination of education, training, or work experience.
  • Minimum 2+ years of experience as a NOC Technician, with a focus on event/alert management, incident, and change management processes in a XGS-PON based network delivering FTTX.
  • Advance knowledge in networking technologies, including routers, switches, firewalls, wireless devices, and security protocols.
  • Proficiency in network protocols and technologies, encompassing TCP/IP, DNS, DHCP, VLANs, L2 and L3 VPNs, and routing protocols (IGP and BGP).
  • Highly experienced in XGS-PON based access networks and FTTX deployments.
  • Demonstrated proficiency in using Network Monitoring Systems.
  • Outstanding people skills, strong work ethic, and effective communication abilities.
  • Proactive approach to problem-solving and troubleshooting techniques, with a strategic mindset to anticipate and mitigate potential issues.
  • Ability to participate in an on-call rotation covering 24/7 support model, ensuring continuous availability and responsiveness to critical incidents.
  • Understanding of router/switch from Nokia, Cisco, Juniper or Equivalent.
Physical Demands and Work Environment:
  • Flexibility to work extended hours as necessary.
  • Must be able to lift up to 30 pounds at times.
  • Prolonged periods of sitting at a desk and working on a computer.
About Lyte Fiber:

Lyte Fiber, LLC is an equal opportunity employer. We are committed to providing a best-in-class customer experience, building a company where great employees want to work, and connecting Texas communities. As part of our commitment to each community we serve, Lyte will make an annual contribution of 1% of all revenues to local charities.

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