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Network Operations Director

2 months ago

Houston, Texas, United States Ezee Fiber Full time
Job Title: Director, Network Operations Center

About the Role:

The Director of Network Operations Center will be responsible for overseeing the 24/7 operations of our NOC, ensuring the optimal performance, reliability, and security of our network infrastructure. This role involves strategic planning, operational management, and leadership to maintain high service levels and swiftly address any network issues.

Key Responsibilities:
  1. Leadership & Management:
  • Lead, mentor, and manage a team of NOC engineers and technicians.
  • Develop and implement policies, procedures, and best practices to enhance NOC operations.
  • Foster a collaborative and proactive team environment.
Network Operations:
  • Oversee the monitoring, maintenance, and troubleshooting of the network infrastructure to ensure optimal performance and availability.
  • Ensure prompt resolution of network incidents and outages, minimizing service disruption and impact.
  • Implement and manage network monitoring tools and technologies.
Strategic Planning:
  • Develop and execute long-term strategies to improve network reliability and performance.
  • Plan and manage network upgrades, expansions, and enhancements.
  • Coordinate with other departments to align NOC activities with overall company objectives.
Incident & Problem Management:
  • Lead the response to critical network incidents, ensuring swift resolution and minimal impact on customers.
  • Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
Performance Monitoring & Reporting:
  • Monitor and analyze network performance metrics and generate regular reports.
  • Utilize data-driven insights to optimize network performance and capacity planning.
Vendor & Stakeholder Management:
  • Collaborate with vendors and service providers to ensure the quality and reliability of external services.
  • Maintain strong relationships with key stakeholders and provide updates on network performance and incidents.
Budget & Resource Management:
  • Develop and manage the NOC budget, ensuring cost-effective use of resources.
  • Oversee procurement and deployment of network equipment and tools.
Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Advanced degree or relevant certifications (e.g., CCNP, CCIE) preferred.
  • Experience: Minimum of 10 years of experience in network operations, with at least 5 years in a managerial or leadership role.
  • Skills:
    • Extensive knowledge of network architecture, protocols, and technologies.
    • Proven experience with network monitoring and management tools.
    • Strong leadership and team management skills.
    • Excellent problem-solving and analytical abilities.
    • Effective communication and interpersonal skills.