Business Systems Analyst
2 weeks ago
Job Summary:
We are seeking a highly skilled Business System Analyst to join our team at THIRD COAST BANK. As a Business System Analyst, you will be responsible for providing technical support and guidance to our nCino platform users, analyzing cross-functional impacts of business requirements, and collaborating with various teams to improve data quality and processing integrity.
Key Responsibilities:
- Provide technical support and guidance to nCino platform users, including troubleshooting, logging, and tracking issues.
- Analyze cross-functional impacts of business requirements on configuration, process, workflow, and reporting.
- Collaborate with various teams to improve data quality and processing integrity.
- Develop and maintain custom reports and dashboards for various teams.
- Support the integration of nCino with other enterprise systems and applications.
- Audit and resolve data integrity issues.
- Identify, diagnose, and resolve end-user problems in a timely and courteous manner.
- Partner with Sr. Salesforce Admin and nCino Team to drive solutions and collaborate with multiple teams and business units.
- Setup and update user records in Salesforce, including profile, permission sets, roles, license management, cost tracking, etc.
- Design and develop the Salesforce/nCino UI/configuration based on business requirements.
- Implement Salesforce configuration changes, including assignment rules, approval processes, fields, profiles, and permissions.
- Stay up-to-date on new product releases and features.
- Support Credit Administration with other strategic projects.
Requirements:
- Experience in financial services with a solid understanding of relationship management and/or credit underwriting.
- Bachelor's degree in MIS or IT-related discipline or equivalent combination of education and experience.
- Minimum of 1 year of Salesforce Administration experience.
- Salesforce Administrator certified highly preferred.
- Experience with Salesforce Lightning is required.
- Experience in Commercial Lending/Credit is highly preferred.
- Prior banking or financial services industry experience is highly preferred.
- Familiar with developing automation with Salesforce automation tools.
- Exceptional people skills, including working with internal and external customers.
- Strong skills using Windows and Microsoft software products.
- Excellent oral and written communication skills.
- Solution mindset, project-oriented, desire to learn and upskill, dynamic, and adaptable to change.
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