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We are seeking a highly motivated and customer-focused Retail Associate to join our team at Goodwill Southern California. As a Retail Associate, you will play a critical role in delivering an exceptional customer experience, achieving sales goals, and maintaining a clean and organized store environment.
Key Responsibilities- Customer Service: Provide excellent service to all customers, engage with each customer, and present a friendly and cooperative attitude.
- Point of Sale (POS) and Cash Handling: Perform accurate POS and cash handling procedures, including operating a cash register and processing transactions.
- Mission and Values: Communicate the Goodwill mission and values to customers, employees, and donors, and act in accordance with our values of Respect, Integrity, Service, and Excellence.
- Donation Processing: Receive and accurately record donations using technology, sort, clean, and process donated goods, and price items according to company standards.
- Merchandising and Sales Floor Maintenance: Merchandise and maintain the sales floor, including restocking shelves, facing merchandise, and maintaining a visually appealing store environment.
- Store Maintenance: Maintain a clean and safe environment by following all personal protective equipment policies and procedures, and performing necessary cleaning and janitorial work.
- Teamwork and Flexibility: Work collaboratively with a diverse team, and be flexible with scheduling, including nights, weekends, holidays, and overtime when needed.
- Education and Experience: Ability to read, speak, and write Basic English, and operate a cash register, personal computer, and other technology necessary to complete assigned tasks.
- Communication and Interpersonal Skills: Ability to share Goodwill's purpose with customers and donors, and ask for monetary donations, and work with a diverse team.
- Attendance and Punctuality: Punctual and dependable attendance, and free from alcohol and drug abuse.
- Goodwill's Philosophy and Values: Understand the basic philosophy of Goodwill and participate fully in carrying out its mission, and adhere to Goodwill's values of Respect, Integrity, Service, and Excellence.