Conference Services Manager

4 days ago


Horseshoe Bay, United States Crescent Services Full time
About the Role

We are seeking a highly skilled and experienced Conference Services Manager to join our team at Crescent Services. As a key member of our events team, you will be responsible for coordinating and executing all aspects of conferences, meetings, and events at our resort.

Key Responsibilities
  • Coordinate all group activities between Conference Services, Department Heads, and Managers of the resort.
  • Perform pre-function activities such as on-site tours, menu tasting/planning sessions, Banquet Event Orders, estimates, diagrams, and activity coordination between all departments.
  • Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel, and outside vendors.
  • Attend all required meetings (BEO, WEPM, Staff, SCRUB, CS Dept).
  • Meet all internal deadlines for completion of paperwork or follow procedures for pop-ups, revisions, etc.
  • Maintain professional composure in high-stress situations to make last-minute changes and develop strong and concise written and oral communication with other departments.
  • Follow all resort rules and policies concerning club and group functions.
  • Maintain confidentiality and currency of client files.
  • Perform mail-out duties, such as thank you letters, comment letters, re-booking, reminders, etc.
  • Assist with billing responsibilities.
  • Maintain knowledge of industry trends and bring new ideas to the resort.
  • Issue department reports as required and scheduled.
  • Solicit and book corporate, golf, member, social, and weddings events whenever possible.
  • Participate in sales training activities to increase amenity usage and department revenue.
  • Assist in developing department budget and marketing plan and succession planning.
Requirements
  • Bachelor's or Associate's Degree with emphasis in Hospitality preferred; or 2-5 years of equivalent experience.
  • 2-5 years of Hotel/Resort Management experience highly recommended.
  • Phone etiquette is a must.
  • Superb communication skills both verbally and via email are required.
  • Access, input, and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel, and Outlook). Experience with Delphi is preferred.
  • Able to type 40 words per minute.
  • Must have neat and pleasant overall appearance.
  • Maintain proper associate professional dress standards.
Physical and Mental Requirements
  • Frequently lifting 10-15 lbs.
  • Must be able to reach top drawer of four-drawer cabinet.
  • Must have normal vision or corrective lenses.
  • Able to walk as a daily routine.
  • Must be able to ascend/descend stairs as a daily routine.
  • Comprehend reading materials, speak, read, and write English.
  • Must be able to interact with co-workers and have a sense of TEAM.


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