Insurance Industry Professional

3 days ago


El Paso, Texas, United States Home Insurance Agency Full time
About the Role

This Claims Resolution Specialist position is responsible for providing excellent customer service and resolving customer complaints in a timely manner. The ideal candidate will have a strong understanding of the insurance industry and be able to effectively communicate with customers.

Key Responsibilities:
  1. Find patterns in customer complaints and bring them to the team for improvement
  2. Respond to customer inquiries, product and service questions, and customer complaints
  3. Record customer interactions and follow up on their experience with our company
  4. Meet with sales lead regularly to receive the newest service and product knowledge
  5. Resolve customer complaints in a friendly and timely manner
What We Offer

We offer a competitive salary of $30,000 per year and a positive work environment.

Requirements
  • Active listening, interpersonal, and communication skills
  • Customer-facing experience
  • High school diploma or equivalent required


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