Site Supervisor

2 weeks ago


Lansing, Michigan, United States Team Industrial Services Full time
About the Role

The Site Supervisor is a key member of our team, responsible for ensuring the efficient and safe operation of our industrial cleaning services. This role requires a strong leader who can motivate and develop a team of up to 10 members, while meeting corporate goals and customer business needs.

Key Responsibilities:

  • Lead, train, and develop team members to ensure exceptional service delivery and quality standards.
  • Delegate tasks and responsibilities for all classifications, ensuring timely scheduling of training and development.
  • Promote an operating culture of exceptional value through quality and efficient service delivery.
  • Provide routine coaching to engage team members and develop ownership for sustainable target achievements.
  • Understand and achieve all required targets for safety, customer satisfaction, financial, and operating performance.
  • Ensure the customer's value proposition is clearly understood by the onsite team and that the level of customer satisfaction is validated in the customer's KPIs.
  • Manage team accountability and performance to maximize efficiency, ensuring that the targeted profitability is achieved.
  • Implement/utilize all required companies operating platforms and systems.
  • Communicate with the customer to provide support, address service requests, and inquiries.

Requirements:

  • A minimum of 2 years of experience in the janitorial cleaning industry at the supervisor level.
  • Manufacturing or other industrial experience is considered an asset.
  • Possesses a High School Diploma.
  • Possesses a valid Driver's License.
  • Ability to lead and participate in a dynamic fast-paced and team-based environment.
  • Demonstrated problem-solving and leadership skills.
  • Strong interpersonal, organizational, and communication skills.
  • Knowledge of safety compliance regulations, policies, and procedures.
  • Willing to be available for light travel.
  • Ability to reliably commute to the work location.

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