Case Manager
2 weeks ago
BAYADA Home Health Care is seeking a Client Services Manager to join our team in Hickory, NC. As a Client Services Manager, you will be responsible for coordinating with care teams to develop and write goals for clients\u2019 Individualized Support Plans, conducting supervisory visits with clients and guardians, and providing superior customer service and quality home care. You will also focus on managing coordination of client services and emergent scheduling issues, managing your caseload while proactively growing it, and building lasting relationships with clients, referral sources, payors, and community organizations.
Responsibilities:
- Coordinate with care team to develop and write goals for client\u2019s Individualized Support Plan
- Conduct supervisory visits with clients and guardian
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services Manager caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors, and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics
- Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
Qualifications:
- Bachelors Degree in a Human Services related field and at least 2 years of experience with the I/DD population (pre and/or post degree) or Bachelors Degree in a non-related field and at least 4 years of experience with the I/DD population (pre and/or post degree)
- Must be a Qualified Professional (QP) in North Carolina
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Why choose BAYADA?
- BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
- Glassdoor Best Places to Work in 2018 and 2019
- Forbes 2020 Best Places to Work for Women
- Paid Weekly
- Mon-Fri work hours
- AMAZING culture
- Strong employee values and recognition
- Small team at a local office
- Growth opportunities
- BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, and employee assistance program
- To learn more about Bayada benefits, www.bayada.com/benefits
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