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Software Support Specialist I
2 months ago
We are seeking a skilled Software Support Specialist I to join our team at Vets Hired. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide direct customer support via phone, email, or chat, responding to incoming requests for service and prioritizing urgency of calls.
- Assess and identify client software needs, and assist in testing of new and existing software.
- Plan and conduct training of end users on software applications and systems.
- Assist with software installations and perform accurate system configuration for conversion of client data.
- Ensure that the Change Control Process is followed for implementation of changes and upgrades on client test and production environments.
- One or more years of experience in customer service, preferably in technical support or telecommunications.
- Strong computer skills, including proficiency in Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM.
- Ability to analyze problems, identify workable solutions, and select appropriate course of action.
- Strong written and verbal communication skills, including ability to train in a group setting.
Vets Hired offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing exceptional customer service and support to our clients, and we are seeking a skilled and dedicated individual to join our team.
