Software Business Analyst I Position
4 weeks ago
Job Title: Software Business Analyst I
Job Summary: We are seeking a highly skilled Software Business Analyst I to provide software support to Soft-Pak users and employees. The ideal candidate will have excellent customer service skills, a strong understanding of software applications, and the ability to work effectively in a team environment.
Key Responsibilities:
- Provide assistance to customers on the installation and/or use of the Soft-Pak software.
- Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise.
- Use proper departmental procedures for issue control, problem resolution, reporting, and issue escalation in accordance with the Support Services Department procedures.
- Communicate with other Soft-Pak staff on responding expeditiously to the customer's questions or problems to maintain the highest level of customer satisfaction.
- Maintain and increase personal knowledge on applicable products and applications via training, documentation, and personal research.
- Achieve departmental performance objectives for service level and customer satisfaction.
- Participate in annual users' meetings and other training sessions.
- Minimal 10% travel to Soft-Pak user conference every 18 months and possible travel to Waste Expo.
Requirements:
- Bachelor's Degree or equivalent experience is required.
- Work experience in the solid (or liquid) waste and recycling industry, or similar, is preferred.
- Excellent Customer Service and communication skills.
- Must have a general knowledge of Microsoft Excel.
- Experience using IBM Query or Crystal Reports or Microsoft Power BI is a plus.
About Dover Corporation: Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software, and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions, and Climate & Sustainability Technologies.
Why Join Us: At Dover Corporation, we value our employees and offer a range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.
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