Retail Customer Experience Specialist
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
- Welcome and assist customers in a fast-paced retail environment.
- Help customers with various financial services, including loans, check cashing, and wire transfers.
- Work with team leads to meet and exceed sales and customer satisfaction goals.
- Process loan applications accurately and efficiently.
- Provide exceptional customer service through phone, email, and in-person interactions.
You will also be required to maintain a clean and organized workspace, follow company policies and procedures, and attend training sessions as needed.
Requirements
To succeed in this role, you must have:
- A high school diploma or equivalent.
- Previous phone customer service experience (preferable).
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer experiences.
You must also be available to work a variety of shifts, including days, evenings, nights, and weekends.
Benefits
We offer a range of benefits, including:
- $500 Sign-on Bonus paid after 90 days of employment.
- Generous PTO and paid time off to volunteer.
- Paid parental leave.
- 100% company-paid health insurance.
- 401k with 5% company match.
- Student Loan Repayment Plan.
We are committed to supporting our employees' personal and professional growth.
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