Retail Customer Experience Specialist

4 days ago


Covington, Tennessee, United States Advance Financial Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.


Key Responsibilities

As a Customer Service Representative, you will be responsible for:

  • Welcome and assist customers in a fast-paced retail environment.
  • Help customers with various financial services, including loans, check cashing, and wire transfers.
  • Work with team leads to meet and exceed sales and customer satisfaction goals.
  • Process loan applications accurately and efficiently.
  • Provide exceptional customer service through phone, email, and in-person interactions.

You will also be required to maintain a clean and organized workspace, follow company policies and procedures, and attend training sessions as needed.


Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent.
  • Previous phone customer service experience (preferable).
  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer experiences.

You must also be available to work a variety of shifts, including days, evenings, nights, and weekends.


Benefits

We offer a range of benefits, including:

  • $500 Sign-on Bonus paid after 90 days of employment.
  • Generous PTO and paid time off to volunteer.
  • Paid parental leave.
  • 100% company-paid health insurance.
  • 401k with 5% company match.
  • Student Loan Repayment Plan.

We are committed to supporting our employees' personal and professional growth.



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