Account Support Specialist

1 week ago


Covington, Tennessee, United States Advance Financial Full time

Job Overview

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Are you passionate about delivering exceptional customer experiences? Do you have a strong work ethic and excellent communication skills? If so, we encourage you to apply for our Account Support Specialist position at Advance Financial.

About the Role

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This is an exciting opportunity to join our customer-facing team and make a real impact on our customers' lives. Our ideal candidate will have a strong understanding of financial services, excellent problem-solving skills, and a passion for building relationships with customers and colleagues alike.

The Job Description

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As an Account Support Specialist, your primary responsibilities will include:

  • Assisting customers with account-related issues and resolving complex problems
  • Welcome customers and work to provide the best customer experience possible
  • Help customers with loan application to completion
  • Answer any and all customer questions
  • Use company best practices to provide consistent and amazing customer service

Requirements

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To be successful in this role, you will need to possess:

  • A high school diploma or equivalent
  • Phone Customer Service experience preferred
  • Dedication to helping others
  • Experience in a service-related field (cash handling experience preferred)
  • Reliable transportation and willingness to travel to various locations as needed

Benefits

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At Advance Financial, we offer a competitive salary range of $16-$24 per hour, depending on experience. Additionally, we provide benefits such as 100% company-paid health insurance, 401k with 5% company match, and paid parental leave.

Physical Demands

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This role requires the ability to work in a fast-paced retail environment, with regular standing, stooping, bending, and reaching overhead for up to 12 hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Estimated Salary: $42,560 - $62,880 per year



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