Customer Service Team Member

4 days ago


Covington, Tennessee, United States Advance Financial Full time
Company Overview

We pride ourselves on creating a world-class experience for our customers and employees at Advance Financial.


Salary

$16-$24 per hour, with opportunities to earn more based on performance.


Job Description

Our Customer Service Representatives assist customers online, in person, and over the phone, providing exceptional customer service. Key responsibilities include:

  • Welcoming and assisting customers in a fast-paced retail environment.
  • Helping customers with loans, check cashing, wire transfers, money orders, and bill payments.
  • Working with team leads to meet and exceed monthly goals.
  • Accurately processing loan applications from start to finish.
  • Answering customer questions and providing solutions.

We are seeking a dedicated and enthusiastic individual who is passionate about delivering exceptional customer experiences.


Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Previous phone customer service experience (preferable).
  • Dedication to helping others and a passion for delivering excellent customer service.
  • Experience in a service-related field, preferably with cash handling.

You will be required to work in an environment where performance will be measured and judged, so a strong work ethic and ability to take constructive feedback are essential.


Benefits

We offer a comprehensive benefits package, including:

  • $500 Sign-on Bonus paid after 90 days of employment.
  • Generous PTO and paid time off to volunteer.
  • Paid parental leave.
  • 100% company-paid health insurance.
  • 401k with 5% company match.
  • Student Loan Repayment Plan.

We are committed to supporting our employees' personal and professional growth.


Work Environment

As a Customer Service Representative at Advance Financial, you will work in a fast-paced retail environment that requires adaptability and a positive attitude. You must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal breaks.



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