Enrollment Specialist
1 month ago
This position is responsible for processing program applications, reviewing eligibility, and guiding applicants through the application process. Rare in-state travel may be required. The ideal candidate will have excellent organizational and communication skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Process program applications to determine eligibility and provide support to applicants throughout the application process.
- Communicate program details and requirements primarily through phone and email, with some in-person contact.
- Respond to help desk tickets and assist at the call center/help desk.
- Communicate program requirements, laws, policies, and guidelines to program participants, applicants, and stakeholders.
- Knowledge of application processing, program eligibility review, and account renewal processes.
- Basic administrative procedures and systems, such as managing files, records, office procedures, and terminology.
- Customer service principles and practices.
- Excellent organizational, planning, research, reporting, and time management skills.
- Interpersonal skills to effectively interact with supervisors, peers, and customers.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills.
- Multitask and prioritize a variety of demands and projects effectively.
- Intermediate skill in using Microsoft Outlook, Word, and Excel.
- Associate's degree or higher.
- Knowledge of the ESA program (statutes, rules, and regulations).
- Bilingual.
- Familiarity with financial management and accounting principles.
The State of Arizona provides an excellent comprehensive benefits package, including affordable medical, dental, life, and short-term disability insurance plans, top-ranked retirement and long-term disability plans, ten paid holidays per year, vacation time accrued at 4.00 hours bi-weekly for the first 3 years, sick time accrued at 3.70 hours bi-weekly, paid parental leave, and a deferred compensation plan.
Learn more about the Paid Parental Leave pilot program. For a complete list of benefits provided by The State of Arizona, please visit our website.
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