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Customer Service Manager Trainee

2 months ago

Townsend, Delaware, United States Hannaford Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Manager Trainee to join our team at Hannaford. As a key member of our management team, you will be responsible for supervising store associates, managing store operations, and driving sales growth.

Key Responsibilities
  • Supervise and train store associates to ensure excellent customer service and sales performance
  • Manage store operations, including inventory management, merchandising, and visual displays
  • Assist in the development and implementation of sales strategies to drive business growth
  • Conduct associate performance appraisals and provide feedback for improvement
  • Maintain accurate records of production, shrink, sales, and inventory
  • Perform various department functions as needed to meet production and customer service guidelines
Requirements
  • High school graduate or equivalent preferred
  • Understanding of store operations and merchandising techniques
  • Effective communication, customer service, and selling skills
  • Associate must have effective interpersonal and organizational skills
  • Ability to lead and supervise a team, demonstrated
  • Ability and willingness to learn multiple tasks and technical requirements
Physical Requirements
  • Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally
  • Meet established volume/activity standards
  • Stand or walk 100% of the time
  • Frequent reaching, grasping and lifting individual stock items below waist level or above shoulder level
  • Frequent bending, kneeling and squatting
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials and food products
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Preferred Requirements
  • Responsible for supporting management of all aspects of Center Store operations as delegated by the Center Store Manager
  • Effectively lead all Center store associates
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Assist in growing sales through effective merchandising strategies
  • Maintain effective work schedules to meet production and customer service standards as well as associates' personal needs

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.