Ophthalmology Department Lead

1 week ago

WilkesBarre, Pennsylvania, United States Geisinger Health System Full time
Job Summary:

As a key member of the Geisinger Ophthalmology team, the Ophthalmology Technician Team Lead plays a vital role in ensuring the smooth operation of our clinical services. This leadership position requires a strong clinical background, excellent communication skills, and the ability to motivate and guide a team of support staff. If you are a motivated and organized individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Coordinate training and orientation programs for clinical staff to ensure they have the necessary skills and knowledge to provide high-quality patient care.
  • Assess ongoing training needs and develop strategies to address them, ensuring that staff are equipped to handle complex clinical situations.
  • Serve as a resource for staff, providing guidance and support to resolve problems and improve patient outcomes.
  • Monitor staff performance and provide constructive feedback to help them grow and develop in their roles.
  • Intercede on behalf of staff when issues arise with physicians, patients, or other clinic personnel, ensuring that conflicts are resolved in a fair and timely manner.
  • Ensure adherence to regulatory agency requirements, safety standards, and infection control procedures, maintaining a safe and healthy work environment.
  • Evaluate clinic flow and recommend changes to improve efficiency and effectiveness, streamlining processes to enhance patient care.
  • Assist with staffing plans, ensuring that the right staff are in place to meet the needs of our patients.
  • Provide clinical or diagnostic support services to patients or providers as needed, demonstrating a commitment to delivering exceptional patient care.

Requirements:

High School Diploma or Equivalent (GED) required. Minimum of 3 years of related work experience. Certification(s) and License(s) as required by the state of employment. Skills: Acts Decisively, Communication, Computer Literacy, Customer Service, Leads Others, Multitasking, Supervisory Customer Service, Teamwork.

Benefits of working at Geisinger:
  • Full benefits (health, dental and vision) starting on day one
  • Three medical plan choices, including an expanded network for out-of-area employees and dependents
  • Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
  • Company-paid life insurance, short-term disability, and long-term disability coverage
  • 401(k) plan that includes automatic Geisinger contributions
  • Generous paid time off (PTO) plan that allows you to accrue time quickly
  • Up to $5,000 in tuition reimbursement per calendar year
  • MyHealth Rewards wellness program to improve your health while earning a financial incentive
  • Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
  • Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
  • Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Geisinger's Purpose & Values:
  • KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
  • EXCELLENCE: We treasure colleagues who humbly strive for excellence.
  • LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
  • INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
  • SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Geisinger is an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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