Community Liaison Assistant
4 days ago
Invitation Homes is a dynamic organization that values its associates and provides them with opportunities to grow and succeed. With a team of over 1,400 dedicated professionals, we strive to create a welcoming community for everyone.
Job Description
You will be working as a Customer Service Representative - Property Management at Invitation Homes, responsible for delivering exceptional customer service to our residents. Your tasks will include handling property issues, general property condition assessments, and ensuring a seamless move-in experience.
Responsibilities
* Provide excellent customer service to residents in person or over the phone
* Handle property issues and general property condition assessments while maintaining a positive resident experience
* Complete resident welcome calls and emails to ensure a smooth transition into their new home
* Process Public Housing Agency applications and communicate with the Housing Authority
* Make outbound delinquency calls to residents for rent collections and assist in handling HOA violations
Skills and Qualifications
* High school diploma or equivalent
* Proven experience in Property Management administration or customer service
* Proficiency in Microsoft Office Suite and Adobe software
Benefits and Compensation
* Competitive hourly rate: $16.37 - $28.38
* Annual bonus program
* Generous paid time off plans, including vacation accrual, sick time, and holidays
* 401(k) plan with company matching contributions
* Casual dress code and a fun work environment
* Opportunities for career growth and development
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