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Accommodation Operations Manager

2 months ago

Kahului, Hawaii, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering outstanding results.

About the Role:

The Assistant Housekeeping Manager is a key member of our Housekeeping Department, responsible for ensuring the highest standards of cleanliness and quality in our guest accommodations. This role requires a strong leader who can motivate and inspire a team of housekeeping staff to deliver exceptional results.

Key Responsibilities:

  • Establish and maintain a spotless environment in all guest areas, including rooms, public spaces, and back-of-house areas.
  • Develop and implement effective cleaning schedules and procedures to ensure timely completion of tasks.
  • Supervise and train housekeeping staff to ensure they meet the highest standards of quality and service.
  • Collaborate with the Front Office team to ensure seamless communication and coordination of guest requests and preferences.
  • Assume responsibility for the Department in the absence of the Director or Assistant Director of Housekeeping.

Requirements:

  • Two years of experience in a supervisory role in Rooms Division or a related field.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Strong business acumen and a passion for delivering exceptional results.
  • Good written and spoken English skills, with the ability to communicate effectively with guests and colleagues.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Complimentary accommodation and meals at Four Seasons properties.
  • Complimentary dry cleaning for employee uniforms.
  • Employee recognition programs and rewards.