Account Service Representative
3 weeks ago
**About the Role**
We are seeking a highly skilled and customer-focused individual to join our team as an Account Service Representative. As a key member of our organization, you will be responsible for handling incoming service calls from clients, resolving account-related inquiries, and providing exceptional support to meet their needs.
**Key Responsibilities**
- Respond to client inquiries regarding account maintenance, online banking access, and product information.
- Complete client follow-up activities resulting from inbound calls, including record research and outbound calls to other departments.
- Maintain current knowledge of bank products and services to effectively promote and refer them to clients.
- Participate in sales contests and actively seek financial products and services referrals.
- Foster strong relationships with clients through timely and effective communication.
**Requirements**
- Bachelor's degree or equivalent required.
- Exceptional customer service skills and excellent interpersonal and communication skills.
- Proficient computer skills and ability to learn company systems.
- Ability to work day, evening, and weekend hours, with possible shift changes.
**Estimated Salary Range:** $40,000 - $60,000 per year, depending on experience.
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