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PC Configuration Technician
2 months ago
TCI Technology Consulting Inc. is currently seeking two IT Desktop Support Specialists. This role is a contract position with potential for extensions or permanent hire. Alongside competitive compensation, TCI offers our consultants a comprehensive benefits package that includes Medical/Dental Insurance, 401k, Life Insurance, and Long-Term Disability coverage.
IMPORTANT NOTE: Candidates must possess U.S. Citizenship or Permanent Residency.
POSITION OVERVIEW
Our client, a leading Fortune 500 company in the energy sector, is recognized as one of the most cost-effective energy providers in the United States and is known for its innovative practices.
The IT Desktop Support Specialist will be involved in a PC Refresh initiative, which entails upgrading hardware and software across the organization. This includes assembling new PCs and delivering level 3 support for various locations.
KEY RESPONSIBILITIES
- Conduct thorough assessments of hardware and software needs.
- Assemble computer components such as motherboards, CPUs, RAM, storage devices, and power supplies.
- Install and configure operating systems and software applications effectively.
- Ensure all hardware and software components are compatible and functioning correctly.
- Diagnose and resolve hardware and software issues promptly.
- Repair or replace faulty components as required.
- Perform extensive testing and quality assurance to identify any defects or malfunctions in computer systems.
- Conduct stress tests and diagnostic evaluations to ensure system reliability and performance.
- Document testing outcomes and provide constructive feedback for enhancements.
- Offer on-site troubleshooting and level 3 technical support to end users.
- This position will require travel to various off-site locations as necessary.
- Mileage reimbursement will be provided for travel to different sites.
QUALIFICATIONS
- A minimum of 2 years of experience in a Desktop Technician role.
- Proficient knowledge of Windows 10 & 11, along with Microsoft Office and other productivity tools.
- Familiarity with networking protocols such as TCP/IP, DNS, and DHCP.
- Experience with Windows 10/11 installation and configuration is essential.
- Exceptional customer service skills and attention to detail are required.
- Candidates must have reliable transportation for off-site work, with mileage reimbursement available.
- A+ certification is highly preferred.