Senior Event Technology Director

7 days ago

San Francisco, California, United States Encore Full time
Director, Event Technology II Job Description

Job Title: Senior Event Technology Director

The estimated salary range for this role is $77,791 - 95,294 per year, with a bonus opportunity.

About Encore

At Encore, we strive to deliver World-Class service and cultivate strong relationships with our customers and venue partners. Our team of professionals works together to achieve revenue and profitability goals, ensuring the success of our locations.

Job ResponsibilitiesAccount Management
  • Develop and maintain strong relationships with clients at all levels of their organization, providing exceptional customer service while focusing on customer retention.
  • Manage high-profile events and act as a point of escalation when needed.
  • Identify key issues and decision-makers that will influence contract renewal and leverage internal resources to facilitate planning efforts.
  • Partner with Venue Sales Leadership on sales strategies.
Financial Management and Reporting
  • Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with standard operating procedures.
  • Ensure event profitability is maintained based on proper staffing per event.
  • Achieve Encore's financial goals for the location(s) by effectively directing labor, equipment sub-rentals, and other costs.
Operations Management
  • Provide strategic direction for large and small high-tech events at the property.
  • Direct operations teams to manage daily floor operations, including scheduling and equipment setups, operation, and strikes, according to brand standards.
Sales Management
  • Hold Sales Manager accountable to maintaining a healthy pipeline to achieve established revenue targets.
  • Lead sales forecasting efforts, ensuring accuracy and timely submission.
Customer Service
  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel, and supporting functions.
  • Meet with guests on site or assign this task to a team member, verifying equipment setup and monitoring each event.
People Development
  • Promote a culture of high performance, accountability, and continuous improvement that values learning and quality.
  • Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
Job Qualifications
  • High School Diploma required; Bachelor's degree preferred.
  • 5+ years of audio visual experience.
  • 5+ years of sales/customer service experience.
  • 3+ years of operations supervisory/management experience.
  • Proficiency with computer hardware and software, including Microsoft Office.

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