Senior Director of Team Member Experiences

2 days ago


San Francisco, California, United States AEG Full time

At AEG, we are looking for a skilled professional to lead our Champions365 service program as a Senior Director of Team Member Experiences. In this role, you will oversee the day-to-day operations of the program, driving high team member engagement and delivering world-class experiences.

About the Position

This position reports to the Guest Experiences department and is based onsite in San Francisco, CA. You will work closely with the Senior Director, Guest Experiences, to develop and implement strategies that enhance the overall team member experience.

About the Job
  • Bachelor's degree or equivalent work experience required
  • Minimum 5 years full-time experience in large-scale event management, preferably within the sports and entertainment industry

In addition to your experience, you will have excellent written and verbal communication skills, as well as the ability to build positive relationships with clients and peers. You must be able to balance multiple projects at once in a fast-paced work environment and have a strong attention to detail.

Key Responsibilities
  1. Develop and implement core aspects of Champions365, including recognition, training, appreciation, and experiential surveys
  2. Coordinate and lead Champions365 committee meetings to find strategic ways to integrate Chase Center Service Standards and programs across all teams and partner organizations
  3. Lead working groups to enhance various aspects of the Team Member Experience (i.e., technology, information sharing, and training)
  4. Create and deliver training content to Team Members
  5. Lead and execute Team Member recognition, development, and engagement programs
Salary and Benefits

The estimated salary for this position is $74,000-$78,000 per year, plus bonus potential. Comprehensive medical, dental, and vision benefits are offered for employees and dependents, as well as an employer 401K match.



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