Customer Service Manager

2 weeks ago


Chicago, Illinois, United States Gold Eagle Full time
Job Summary:

We are seeking a highly motivated and experienced Customer Advocate Supervisor to join our team at Gold Eagle. As a key member of our customer service team, you will be responsible for providing exceptional service to our business-to-business customers, ensuring timely and efficient resolution of customer inquiries and orders.

Key Responsibilities:
  • Establish and maintain efficient distribution and processing of customer orders and inquiries.
  • Develop and implement processes to ensure professional service to internal and external customers.
  • Monitor and respond to customer communications in a timely manner.
  • Collaborate with internal departments to develop processes and resolve problems.
  • Provide backup support to customer advocates and assist customers with order processing and inquiries.
  • Participate in software testing and stay up-to-date on Gold Eagle products and services.
Requirements:
  • Minimum of six years of customer service experience, with order entry experience a plus.
  • Strong communication and interpersonal skills, with ability to motivate others and work effectively in a team environment.
  • Knowledge of EDI process and ability to make recommendations and influence individuals at all levels of the organization.
  • Self-motivated and able to work in a fast-paced environment with multiple priorities.
  • High school diploma required, college coursework a plus.
What We Offer:

Gold Eagle offers a competitive salary range of $70,000 to $75,000 per year, based on experience, and a hybrid schedule Monday through Friday. We are an equal opportunity employer and welcome applications from diverse candidates.



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