Customer Service Manager
3 weeks ago
Job Summary
The Customer Service Manager at Binny's Beverage Depot is a key role that requires strong leadership and customer service skills. As a member of our management team, you will be responsible for motivating and inspiring our team to achieve store goals, while providing a welcoming environment for our customers.
Main Responsibilities
- Consistently create a positive customer experience by responding to customer inquiries and needs in a timely and professional manner.
- Observe and provide feedback to staff on their customer engagement and interactions, ensuring that our customers receive exceptional service.
- Lead by example, demonstrating high levels of customer service and driving sales through effective communication and problem-solving skills.
- Conduct new employee orientations, train, and coach Store Associates to ensure they have the skills and knowledge needed to succeed in their roles.
- Utilize company tools to diagnose opportunities and develop action plans to improve performance, regularly communicating with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business.
- Provide direction, support, and ongoing feedback to staff members to ensure they are meeting their performance goals.
- Assist in the hiring process, actively recruiting to ensure open positions are filled, and ensure company standards are met for store and associate appearance.
- Assist with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed.
- Plan, coordinate, and execute all merchandising and sales promotions in a timely manner, ensuring pricing and signage information is accurate.
- Willingness to participate in continued education, including product knowledge and professional development.
- Assist management team with inventory management and perform all duties of a store associate while functioning as a Customer Service Manager.
Requirements
- Must be 21 years of age.
- 1-2 years retail management experience, demonstrating supervisory and training/coaching skills.
- Full-time employment, ability to work evenings, weekends, and holidays, as scheduled. Consistent and regular attendance required.
- Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence.
- Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
- Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type.
- Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required.
- Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.).
- Ability to count cash and make change accurately.
- If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card.
- Ability to repeatedly lift 40-50 pounds.
- Ability to stand and/or walk for extended periods of time.
- Ability to follow directions and complete assignments.
- Perform all duties as assigned by supervisors.
- Ability to repeatedly walk up and down stairs.
- Ability to work in cold areas.
Benefits
Binny's Beverage Depot offers a comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.
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