Customer Service Manager

4 weeks ago


Chicago, Illinois, United States Binny's Beverage Depot Full time

Job Summary

The Customer Service Manager at Binny's Beverage Depot is a key role that requires strong leadership and customer service skills. As a member of our management team, you will be responsible for creating a welcoming environment for customers, responding to their inquiries and needs, and providing guidance to staff to improve the customer experience.

Main Responsibilities

  • Consistently create a positive and engaging customer experience through active supervision and customer interaction.
  • Observe and provide feedback to staff on their customer engagement and interactions.
  • Lead by example, demonstrating high levels of customer service and driving sales.
  • Conduct new employee orientations, train, and coach Store Associates.
  • Utilize company tools to diagnose opportunities and develop action plans to improve performance.
  • Regularly communicate with General Manager and Assistant Manager to discuss business trends and opportunities.
  • Provide direction, support, and ongoing feedback to staff members.
  • Assist in the hiring process and actively recruit to ensure open positions are filled.
  • Ensure company standards are met for store and associate appearance.
  • Assist with planning and adjusting schedules to maximize sales.

Requirements

  • Must be 21 years of age.
  • 1-2 years retail management experience with supervisory and training/coaching skills.
  • Full-time employment, ability to work evenings, weekends, and holidays, with consistent and regular attendance required.
  • Strong interpersonal skills to communicate with confidence and influence at all levels.
  • Ability to develop constructive and effective relationships with staff and customers.
  • Strong organizational and time management skills, with the ability to multitask and pay attention to detail.
  • Ability to operate business machines and electronic devices.
  • Ability to count cash and make change accurately.
  • Ability to repeatedly lift 40-50 pounds and stand/walk for extended periods.

Benefits

Binny's Beverage Depot offers a comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.



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