IT Service Delivery Manager

3 weeks ago


Austin, Texas, United States Capgemini Full time
About the Role

As an IT Service Delivery Manager, you will be responsible for building and maintaining strong relationships with our customers. You will serve as the primary point of contact for customer support, providing project and operational assistance, demand forecasting, and satisfaction monitoring.

We are seeking a skilled leader to join our team. As a Cloud Customer Success Specialist, you will work closely with our customers to understand their business needs and provide solutions to drive success. You will have the opportunity to develop effective relationships with a range of business and IT government staff, including C-level leadership.

The Managed Services Account Executive role is perfect for those who enjoy working in a fast-paced environment and taking on new challenges. You will be responsible for developing a deep understanding of each customer's business and IT goals, portfolio of services, and future technology direction.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market-leading capabilities in AI, cloud and data, combined with our deep industry expertise and partner ecosystem.

Our company culture prioritizes diversity, equity, and inclusion, offering opportunities for personal and professional growth through various development programs and training initiatives.

Key Responsibilities
  • Develop effective relationships with customers to drive success and grow revenue
  • Provide project and operational assistance, demand forecasting, and satisfaction monitoring
  • Work closely with customers to understand their business needs and provide solutions
  • Develop a deep understanding of each customer's business and IT goals, portfolio of services, and future technology direction
  • Serve as a primary point of contact for customer support
Requirements
  • Bachelor's degree, preferably in technology or business, or equivalent work experience
  • 5 years experience in a customer account/relationship/success manager role
  • ITIL certification and relevant recent experience
  • Diverse IT background and breadth of understanding about shared/managed services
  • Familiarity with service level agreements and managing customer satisfaction according to contract of support
Benefits

We offer a comprehensive benefits package, including:

  • Flexible work arrangements
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
Salary Range

The estimated salary for this position is $90,000 - $120,000 per year, depending on experience.



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