Customer Service Representative Role

5 days ago


Jacksonville, Florida, United States Kelly Services Full time

About the Job:

We are seeking a skilled Call Center Representative to join our team in Jacksonville, FL. As a key member of our customer service team, you will be responsible for directing patient and hospital calls to the appropriate departments.

Responsibilities:

  • Answering general questions and providing information to callers
  • Listening to customer concerns and solving problems
  • Handling inbound and outbound phone conversations with clients
  • Demonstrating exceptional active listening and verbal communication skills
  • Retaining knowledge of hospital services and procedures
  • Maintaining attention to detail and organization
  • Remaining calm under pressure and working at a fast pace

What We Offer:

  • A competitive salary of $15.00 - $15.50 per hour
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

Requirements:

  • Excellent active listening and verbal communication skills
  • Strong problem-solving abilities
  • Ability to handle a variety of customer issues and queries
  • Exceptional knowledge retention and attention to detail
  • Calm and efficient under pressure
  • Previous call center experience (preferred)

About Us:

Kelly provides the world's best workforce solutions by going beyond expectations for clients and talent. We value relationships, teamwork, and integrity, and we take seriously the promises we make.



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