Customer Service Representative Role
5 days ago
About the Job:
We are seeking a skilled Call Center Representative to join our team in Jacksonville, FL. As a key member of our customer service team, you will be responsible for directing patient and hospital calls to the appropriate departments.
Responsibilities:
- Answering general questions and providing information to callers
- Listening to customer concerns and solving problems
- Handling inbound and outbound phone conversations with clients
- Demonstrating exceptional active listening and verbal communication skills
- Retaining knowledge of hospital services and procedures
- Maintaining attention to detail and organization
- Remaining calm under pressure and working at a fast pace
What We Offer:
- A competitive salary of $15.00 - $15.50 per hour
- A dynamic and supportive work environment
- Ongoing training and development opportunities
Requirements:
- Excellent active listening and verbal communication skills
- Strong problem-solving abilities
- Ability to handle a variety of customer issues and queries
- Exceptional knowledge retention and attention to detail
- Calm and efficient under pressure
- Previous call center experience (preferred)
About Us:
Kelly provides the world's best workforce solutions by going beyond expectations for clients and talent. We value relationships, teamwork, and integrity, and we take seriously the promises we make.
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