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Customer Service Representative

3 weeks ago

Jacksonville, Florida, United States The UPS Store Full time

The UPS Store is offering a challenging and rewarding opportunity for a Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service to walk-in customers and telephone inquiries.

About the Job

We are looking for a highly motivated and detail-oriented individual who can provide accurate information on our array of products and services. As a Customer Service Representative, you will be the face of our company, and your excellent communication and interpersonal skills will make all the difference in providing world-class customer service.

Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned
Requirements

To succeed in this role, you will need to have:

  • A high school diploma or equivalent
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
About Us

The UPS Store offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.