Mortgage Servicing Escalation Resolution Expert
4 days ago
**About United Wholesale Mortgage**
We're a leading mortgage lender dedicated to making homeownership possible for Americans. Our dynamic workplace offers numerous perks, including paid time off, parental leave benefits, and adoption reimbursement.
Our commitment to people is at the heart of everything we do. We welcome individuals from diverse backgrounds and empower them to thrive in our inclusive environment.
Prominent among our six pillars is People Are Our Greatest Asset. This principle guides how we interact with clients, colleagues, and the community.
We're looking for an experienced Mortgage Servicing Escalation Resolution Expert to join our team. As a key player in this role, you'll contribute to elite client service and process improvement.
Some reasons you'll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision, and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our fitness center, featuring exercise classes, sports leagues, and a basketball court
- Wellness area with an in-house physician's office, massage therapist, and hair salon
- Gourmet cafeteria offering homemade breakfast and lunch
- Convenience store with healthy grab-and-go snacks
- In-house Starbucks and Dunkin'
- Indoor/outdoor café with Wi-Fi
You'll be responsible for:
- Developing complaint tracking systems
- Following up with vendors to ensure timely issue resolution
- Designing calling campaigns and email blasts
- Creating reports for proactive decision-making
- Collaborating with upstream teams to update processes
- Accepting inbound calls and making outbound calls
- Responding to client emails
To excel in this role, you'll need:
- At least 2 years of experience in mortgage servicing
- Strong understanding of the mortgage process
- Sub-servicing relationships expertise
- Excellent customer service and communication skills
- Analytical skills
- Proficiency in MS Office, Word, Excel, and Outlook
- Pivot tables, charts, and graphs proficiency
- Able to multitask in a fast-paced environment
- Positive attitude
- Ability to work independently
- High School Diploma
This position requires on-site attendance. The estimated salary range for this role is $60,000 - $80,000 per year, depending on location and experience.
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