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Insurance Team Lead

2 months ago

Meridian, Mississippi, United States Brown & Brown Insurance Full time
Job Title: Personal Lines Team Lead

Brown & Brown Insurance is seeking a highly skilled and experienced Personal Lines Team Lead to join our team in Meridian, Idaho.

Job Summary:

The Personal Lines Team Lead will be responsible for directing and monitoring customer experience for the personal lines department, ensuring that it aligns with the goals and objectives of the profit center and established policies and procedures.

Key Responsibilities:
  • Recruit, develop, and retain top talent in the personal lines department.
  • Identify areas of opportunities and develop strategies for improvement within the department.
  • Supervise, train, and develop the capabilities of the team to enhance the profit center's image and customer experience.
  • Regularly evaluate department teammates in relation to skills, technical knowledge, and engagement.
  • Work directly with leadership team to develop and implement a learning program for new teammates, focusing on profit center processes, workflows, and customer experience, as well as technical insurance knowledge and carrier products.
  • Maintain strong relationships with carrier partners to provide benefits to the profit center, relating to optimizing products and services.
  • Identify, design, and implement service strategies for the profit center.
  • Effectively communicate new opportunities, trends, and industry information to all members of the team.
  • Responsible for the day-to-day customer experience/servicing of the personal lines book of business, including but not limited to processing policies/endorsements, invoicing, issuance of certificates of insurance, claims reporting and follow up as needed, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis, and responding to coverage questions.
  • Build courteous and successful relationships with vendors and carriers to improve teammate and client experience.
Requirements:
  • Associate degree in a business-related field or equivalent work experience.
  • Strong technical knowledge of Personal Lines insurance coverage.
  • 3+ years progressive experience in the insurance industry.
  • Insurance Producer license in good standing.
  • Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software.
Preferred:
  • Completion of insurance-specific designation.
What We Offer:
  • Base salary + commission.
  • Unlimited earning potential.
  • Excellent growth and advancement opportunities.
  • Discretionary Time Off.
Generous Benefits Package:
  • Health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan.