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Client Relations Specialist

2 months ago

Fort Morgan, Colorado, United States DCC Propane, LLC Full time
Job Overview

The main objective of this role is to deliver outstanding customer support to our clientele. This position involves assisting customers by offering detailed product and service insights in a courteous, confident, and articulate manner. Responsibilities may also encompass upselling and other internal sales tasks as designated. You will serve as the primary connection between the customer and the service team, ensuring effective service support and coordinating activities to guarantee a safe, prompt, and efficient response to customer service requirements. For roles involving water solutions, advanced knowledge will be essential. Light office administrative duties and assistance with special projects may also be part of your responsibilities.


Key Responsibilities:

  • Deliver exceptional customer service through both phone and in-person interactions.
  • Address or escalate customer inquiries and/or complaints as necessary.
  • Process transactions at the counter.
  • Document and update customer records based on interactions.
  • Handle payments and maintain customer accounts.
  • Assist with light collections or manage billing inquiries as assigned.
  • Exhibit strong data entry skills and attention to detail.
  • Thrive in a fast-paced environment.
  • Provide solutions to gas and/or water service inquiries from customers.
  • Ensure service requests align with the scope of work performed by the company.
  • Manage and oversee parts inventory.
  • Ensure all documentation is complete and submitted accurately and promptly.
  • Take ownership of all daily tasks and responsibilities.
  • Uphold professionalism, integrity, security, image, and confidentiality of information and records as required by the role.
  • Participate in all safety meetings, training, and/or in-services.
  • Regular attendance at the workplace is essential.

Qualifications: Skills and Abilities

  • Ability to provide excellent customer service and establish rapport with clients.
  • Strong organizational and communication skills.
  • Proficient phone skills and computer literacy (MS Office).
  • Capability to work independently and manage time effectively.
  • Dependable with a consistent work history.
  • Ability to follow both verbal and written instructions.
  • Maintain composure under pressure and adapt plans and behaviors as needed.
  • Collaborate effectively with leadership and colleagues to set goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Act as a positive representative of the company both internally and externally.
  • Work respectfully and cooperatively with colleagues and customers at all times.

Experience/Education:

  • High school diploma or GED is required.
  • Preferred minimum of 3 years of experience in an office setting.
  • Experience in customer service or internal sales is preferred.

Travel Requirements:

Local travel only.


Physical Demands:

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to:
    • Sit for extended periods, stand, walk, bend, crouch, squat, and twist occasionally.
    • Perform light lifting of supplies and materials as needed.
    • Communicate verbally and in writing.
    • Navigate within an office environment.
    • Engage in repetitive motions.
  • Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work involves physical efforts associated with using computers and phones to access information.

Work Environment:

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is:

  • Regularly in an office setting.
  • Frequently interrupted to address the needs and requests of colleagues and/or customers.
  • Regularly required to manage multiple tasks simultaneously.
  • Often in a busy environment that necessitates excellent organizational and time management skills.
  • Regularly exposed to sensory demands due to extensive computer use.
  • The noise level in the work environment is typically moderate.

This position requires physical presence at the workplace during scheduled hours.


About DCC Propane:

DCC Propane, LLC, a division of DCC plc, has been serving communities for over 70 years, providing propane for residential, agricultural, commercial, and industrial applications, along with water conditioning services since 1962. We are in a phase of growth and currently have a team of over 900 dedicated professionals who live and work across 29 states under various strong regional brands. Our business has successfully maintained a family-oriented atmosphere with a steadfast commitment to world-class safety standards and customer service, complemented by competitive compensation and benefits.


Why Join Us?

(BRAND) is part of the DCC Propane family. We firmly believe in supporting our employees so they can provide exceptional service to our customers. Our team members are what differentiate DCC Propane and are vital to our future growth. Whether welcoming a new brand into the DCC family or a new employee to our team, we are committed to ensuring our team members have the resources they need to succeed. One way we achieve this, both at work and at home, is by offering a comprehensive benefits package to our employees, which includes Medical, Vision, and Dental plans for you and your family, as well as supplemental insurance programs, a 401(k) retirement plan with company match, and Paid Time Off plus holidays.


Equal Opportunity Employer Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.