Floral Operations Specialist

1 month ago

Troy, Michigan, United States Kroger Full time

**Deliver Exceptional Customer Service**

Create a positive and welcoming environment for customers by providing exceptional service and support.

Key Responsibilities:

  • Establish and maintain a safe and clean environment that encourages customer loyalty.
  • Assist the department manager in achieving sales and profit goals, while monitoring quality assurance standards.
  • Embody the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
  • Promote trust and respect among associates.
  • Gain and maintain knowledge of products sold within the department.
  • Monitor and maintain sanitation to company standards and health department regulations.
  • Order and maintain stock and supplies, monitoring conditions and appearance throughout the department.
  • Merchandise and display products to increase sales.
  • Implement price changes and monitor scan integrity.
  • Monitor product quality, remove poor quality product.
  • Control and monitor inventory throughout the department and maintain FTD records.
  • Communicate with vendors, monitor and control inventory received.
  • Implement all company programs as directed and communicate purpose, objectives, and procedures to team members.
  • Review display planners and implement to company guidelines.
  • Prepare and hang signs as needed.
  • Prepare for and perform inventory.
  • Attend required classes and meetings.
  • Review department statements, follow up on discrepancies.
  • Communicate information to upper management and store personnel.
  • Review department bulletins, follow through, and implement all company programs.
  • Complete required forms.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
  • Minimum requirements include ability to handle stressful situations, effective communication skills, and knowledge of basic math.
  • Desired qualifications include a high school diploma or equivalent, floral experience, retail experience, and second language skills.

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