Customer Operations Claims Specialist
4 weeks ago
We are seeking a highly skilled Customer Operations Claims Representative to join our team. As a key member of our customer operations team, you will be responsible for managing claims from start to finish, ensuring timely and accurate resolution for our customers.
Key Responsibilities- Manage claims from beginning to completion, ensuring timely and accurate resolution for customers.
- Review claims for proper backup, attachments, and accuracy, identifying and addressing any discrepancies or issues.
- Collaborate with internal stakeholders, including IC, Shipper, and Carrier, to resolve claims and ensure seamless communication.
- Work with carriers to obtain Proof of Deliveries for shipments and ensure accurate claims processing.
- Partner with the Packaging & Damages team to generate and associate claims with customer claims, ensuring accurate tracking and resolution.
- Provide guidance and support to CSR's on claims-related questions and issues.
- Work with Chargebacks and Collections to resolve outstanding claims and short pays.
- Manage the claims inbox, ensuring timely follow-up and communication with customers and accounting teams.
- Ensure all claims are up-to-date with current notes and status, and that customers are using the most current claim form and completing all required sections.
- Forward credit memo information to customers once available from AR, if needed.
- Follow up on outstanding claims and ensure timely submission of claim packets for final review.
- SAP experience preferred.
- Smartsheet experience preferred.
- Previous customer service experience.
- Excellent written and verbal communication skills.
- Ability to think strategically and excel in both individual and team environments.
- Superior attention to detail.
- Positive attitude, self-motivated, and ability to work in a fast-paced environment.
- Excellent multi-tasking and organizational skills.
- Microsoft Office skills.
- Ability to research, gather, and organize information thoroughly.
We offer a competitive base pay range of $20.00 per hour and a dynamic work environment that values teamwork, innovation, and customer satisfaction.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Please note that we are unable to respond to individual inquiries regarding the status of applications. However, we appreciate your interest in joining our team and look forward to reviewing your application.
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