Client Service Representative

3 days ago


Houston, Texas, United States KRW Lawyers Full time
Job Summary
KRW Lawyers is seeking a detail-oriented and customer-focused individual to fill the role of Client Intake Specialist. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and facilitating communication between departments.

About the Role
As a Client Intake Specialist at KRW Lawyers, you will play a critical role in ensuring seamless client experiences. Your responsibilities will include utilizing multi-line phone systems, reviewing legal documents, transcribing medical dictations, and performing vital signs in a clinical setting if needed. You will also be responsible for standard administrative duties such as e-filing, faxing, scanning, mailings, and scheduling.

Key Responsibilities
  • Provide outstanding customer service to clients in a high call volume setting
  • Perform administrative duties including data entry, document management, and updating of databases
  • Coordinate and assist in sorting, filing, faxing, and copying documents
  • Facilitate communication between all departments
  • Participate in office rotation and clinics

Requirements
To be successful in this role, you will need at least 2 years of experience in an office/administrative setting, with a proven track record of utilizing multiline phone systems. You will also require strong attention to detail, organizational skills, and the ability to multitask and prioritize. Advanced experience in Microsoft Office programs is also essential.

What We Offer
In addition to a competitive hourly rate of $16 (DOE), we offer a hybrid work schedule, PTO, paid holidays, and comprehensive benefits including 100% health, dental, vision, and life insurance after a 60-day trial period.

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