Client Service Representative
4 days ago
We are looking for a skilled and enthusiastic individual to join our growing Communications Team at Insolation Technology Ltd. As a Customer Experience Associate, you will play a crucial role in delivering exceptional customer service and supporting the growth of our company.
About the Role:
- You will be responsible for providing top-notch customer service and support via phone, email, or other channels
- Accurately entering data for quick dispatch and documentation of partner needs
- Communicating partner needs to branches promptly and effectively
- Building strong relationships with customers by anticipating their needs and sharing concerns with supervisors
- De-escalating frustrated customers by listening actively and offering patient assistance and support
- Collaborating with call center professionals to improve customer experience and service
- Maintaining up-to-date knowledge of equipment, services, and policies through regular professional development trainings
- Additional duties as assigned by the Call Center Manager
Qualifications:
- Dependable attendance record with a customer-focused motivation
- Friendly, positive demeanor with patience, empathy, and clear understanding of professional boundaries
- Ability to learn quickly, multitask, and utilize effective communication skills
- Flexible and adaptable with a positive disposition to changes in a fast-paced environment
- Excellent attention to detail and fast typing skills
- Familiarity with Microsoft Office (Outlook, Word, Excel, Teams) and customer-relationship management (CRM) software programs preferred
Benefits:
- 401(k) plan
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Compensation:$21.00 - $25.00 per hour
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