Travel Industry Liaison Agent

4 days ago


Jacksonville, Florida, United States Samsonite Full time
Travel Industry Liaison Agent Job Description

We are seeking a Travel Industry Liaison Agent to join our team. As a liaison between our company and the travel industry, you will be responsible for providing excellent customer service and support to our customers via multiple communication channels.

Key Responsibilities:

  • Support customers with product-related inquiries, returns, and order issues while maintaining a high level of professionalism and patience.
  • Drive sales opportunities by supporting e-commerce sales and meeting or exceeding productivity metrics and sales goals.
  • Partner with internal departments to stay up-to-date on product initiatives, e-commerce events, and system changes.

Requirements:

  • At least 1 year of call center experience handling inbound consumer support.
  • Excellent communication and listening skills.
  • High level of patience when handling upset customers.
  • Ability to multi-task and stay organized.
  • Critical thinking and problem-solving skills.

Estimated Salary: $55,000 - $80,000 per annum, depending on location and experience.



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