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Client Relations Specialist

2 months ago

Gardena, California, United States Barco Uniforms Full time

Position Overview
Are you ready to make a difference? At Barco Uniforms, we are committed to purposeful innovation and enhancing our global impact. We value collaboration and believe in treating our team like family. If you are proactive and ready to take initiative, we want to hear from you.

Our team is comprised of dedicated professionals who excel in their fields and are eager to share their knowledge. We pride ourselves on being a team of achievers who consistently deliver exceptional results.

We are in search of enthusiastic individuals who are passionate about their work and seek an environment where they can thrive.


Key Responsibilities:
As a Customer Engagement Associate, your primary duties will include:
  • Overseeing a portfolio of clients within a designated area, ensuring a comprehensive understanding of their order habits, shipping preferences, and financial requirements.
  • Proactively communicating with clients and sales representatives to guarantee that all expectations are met and exceeded.
  • Informing clients about upcoming promotions, sales, and any changes in internal processes that may affect their orders.
  • Taking ownership of the communication process, collaborating with various departments to resolve inquiries and issues within a 24-hour timeframe.
  • Actively contributing to sales initiatives alongside the assigned sales representative and Customer Care team.
  • Gaining in-depth knowledge of the Customer Care Department's objectives and the significance of your role in achieving these goals.
  • Understanding the top 20% of backup accounts and reviewing all associated standard operating procedures.
  • Processing orders, tracking product status, and managing customer inquiries through various communication channels.
  • Resolving product or service issues by clarifying customer complaints, identifying the root cause, and providing effective solutions.
  • Maintaining financial accuracy by processing customer credit adjustments as needed.
  • Generating and analyzing sales reports to identify purchasing trends and support suggestive sales.
  • Offering alternative solutions for out-of-stock items.
  • Opening customer accounts in collaboration with the assigned sales representative.
  • Updating customer Master File records to ensure accuracy.
  • Recommending potential enhancements to products or services based on customer feedback.
  • Establishing and maintaining effective working relationships with all support departments.

Qualifications:
To excel in this role, candidates should demonstrate:
  • Strong organizational and communication skills, with the ability to build positive relationships with both internal and external stakeholders.
  • Capability to work under pressure, manage multiple tasks, and meet strict deadlines.
  • Self-motivation and discipline, with the ability to work independently.
  • Proficiency in MS Office, including Word, Excel, and Outlook.

Education and Experience:
A high school diploma or business college degree is required, along with three to five years of experience in Customer Service or Account Management. Candidates should possess excellent communication and problem-solving skills, with a focus on exceeding customer expectations.

Work Environment:
The work environment is typically moderate in noise level, and reasonable accommodations may be made for individuals with disabilities.

Benefits:
Barco Uniforms offers a comprehensive benefits package, including:
  • Health Benefits
  • Paid Vacation
  • Holidays
  • Floating Holidays
  • Retirement Plan
  • Employee Discounts