Auto Recovery Specialist

2 months ago


Gardena, California, United States South Bay Auto Auction Full time

About South Bay Auto Auction

We are a leading provider of vehicle auction services, connecting buyers and sellers in the automotive industry. Our commitment to transparency, efficiency, and customer satisfaction drives our success.

Recovery Specialist

As a Recovery Specialist, you will play a vital role in ensuring timely resolution of past-due or defaulted automobile accounts. You will act as the primary point of contact between our clients (lien holders) and our network of skip tracing and repossession companies.

Responsibilities:
  • Coordinate the outsourcing of past-due or defaulted automobiles to approved vendors for skip tracing and repossession.
  • Maintain clear communication with clients, providing updates on the status of assigned accounts.
  • Demonstrate strong organizational skills by prioritizing tasks, managing deadlines, and ensuring prompt follow-up.
  • Collaborate effectively with internal teams to ensure seamless workflow and efficient resolution of accounts.
  • Adhere to established client and departmental policies and procedures.
Qualifications:
  • High School Diploma or equivalent; college-level courses in Business Administration are preferred.
  • Minimum of 2 years of experience in customer service or client contact roles.
  • Proven ability to work independently and as part of a team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Strong attention to detail and organizational abilities.
Preferred Qualifications:
  • Previous experience in automobile collections and recovery.
  • Familiarity with repossession companies and industry practices.

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