Call Center Team Lead
4 hours ago
As a Call Center Team Lead at Midwest Vision Partners, you will play a crucial role in leading our patient communications team to deliver exceptional patient experiences. Your leadership skills, combined with your ability to develop and implement training initiatives, will drive efficiency and productivity in our call center.
Key Responsibilities:- Lead the daily operations of the Patient Communications Department, ensuring a positive presence and assisting agents in providing exceptional patient experiences.
- Develop and implement training initiatives to improve call center efficiency and productivity levels.
- Review call center activities to identify areas for improvement and implement changes to enhance performance.
- Schedule accurately and ensure adequate staffing for day-to-day operations.
- Provide special attention to patients' needs and deliver excellent customer service.
- Represent Midwest Vision Partners in a positive and professional manner.
- High School diploma required - minimum.
- Two to four years' experience in related sales.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Strong interpersonal skills to effectively interact with staff, doctors, customers, and the public.
- Ability to communicate effectively, both in writing and verbally.
- Ability to handle multiple tasks effectively and meet deadlines.
- Strong organizational skills and the ability to work independently, cooperatively, and have excellent professional judgment.
- Competitive wages.
- Robust benefit package including medical, dental, life, and disability insurance.
- Generous paid time off (PTO) program.
- Seven (7) company-paid holidays.
- 401(k) retirement plan with company match.
- An organization focused on People, Passion, Purpose, and Progress.
- Inspirational culture.
-
Call Center Team Lead
3 weeks ago
Jackson, Michigan, United States Midwest Vision Partners Full timeJob SummaryWe are seeking a highly skilled and experienced Call Center Team Lead to join our team at Midwest Vision Partners. As a key member of our Patient Communications Department, you will be responsible for leading a team of call center agents and ensuring exceptional patient experiences.Key ResponsibilitiesLead a team of call center agents to achieve...
-
Ophthalmic Team Lead
13 hours ago
Jackson, Michigan, United States Midwest Vision Partners Full timeJob Title: Ophthalmic Team LeadAs a key member of our team, you will be responsible for leading the Patient Communications Department and ensuring the smooth operation of our call center. Your primary focus will be on providing exceptional patient experiences, developing training initiatives to improve efficiency and productivity, and reviewing call center...
-
Contact Center Manager
3 weeks ago
Jackson, Michigan, United States American 1 Credit Union Full timeJob Title: Contact Center Specialist ManagerWe are seeking a highly skilled and experienced Contact Center Specialist Manager to join our team at American 1 Credit Union. As a key member of our leadership team, you will be responsible for leading and inspiring our contact center team to deliver exceptional member experiences.Key Responsibilities:Lead and...
-
Sports Team Lead
2 weeks ago
Jackson, Michigan, United States Dunhams Sports Full timeAbout Dunham's SportsDunham's Sports is a leading sporting goods retailer with over 240 stores across the Midwest.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Manager. As a Team Manager, you will be responsible for leading and training a staff of sales associates, managing store operations, and...
-
Maintenance Team Lead
3 weeks ago
Jackson, Michigan, United States Aunt Millie's Bakeries Full timeAbout the RoleWe are seeking a highly skilled Maintenance Supervisor to join our team at Aunt Millie's Bakeries. As a key member of our maintenance team, you will be responsible for providing leadership and technical support to our maintenance technicians, ensuring the safe and efficient operation of our facilities and equipment.Key ResponsibilitiesSupervise...
-
Contact Center Specialist Manager
3 weeks ago
Jackson, Michigan, United States American 1 Credit Union Full timeJob Title: Contact Center Specialist ManagerWe are seeking a highly skilled and experienced Contact Center Specialist Manager to join our team at American 1 Credit Union. As a Contact Center Specialist Manager, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional member experiences.Key...
-
Injection Molding Team Lead
3 weeks ago
Jackson, Michigan, United States Tokai Rika Group Full timeJob SummaryWe are seeking a highly skilled Injection Molding Team Leader to join our team at TAC Manufacturing, Inc. in Jackson, MI. As a key member of our production team, you will be responsible for overseeing the injection molding process, ensuring high-quality products, and driving process improvements.Key ResponsibilitiesInspect products to verify...
-
Nurse Leader
2 weeks ago
Jackson, Michigan, United States Henry Ford Hospital Full timeJob SummaryWe are seeking a skilled and experienced Registered Nurse to lead our team in the Outpatient Surgical Center. As a Nurse Leader, you will be responsible for providing leadership to a group of staff, performing leadership functions, and delivering quality patient care.Key ResponsibilitiesProvide leadership to a team of staff, including RNs, MAs,...
-
RN Medical Surgical Team Lead
2 weeks ago
Jackson, Michigan, United States Della Infotech Full timeJob Summary:As a Medical Surgical Registered Nurse at Della Infotech, you will provide exceptional patient care and leadership in the coordination and delivery of quality compassionate care. You will utilize the nursing process to assess, plan, implement, and evaluate patient care, ensuring effective communication with the healthcare team and family...
-
Network Operations Center Specialist
3 hours ago
Jackson, Michigan, United States Omni Inclusive Full timeJob Title: Network Operations Center Specialist Job Summary: We are seeking a highly skilled Network Operations Center Specialist to join our team at Omni Inclusive. The successful candidate will be responsible for monitoring and escalating critical events affecting customer production environments, as well as troubleshooting network and security-related...
-
Network Operations Center Specialist
1 week ago
Jackson, Michigan, United States Omni Inclusive Full timeJob Title: Network Operations Center SpecialistOmni Inclusive is seeking a highly skilled Network Operations Center Specialist to join our team. As a key member of our IT operations team, you will be responsible for monitoring and escalating critical events affecting customer production environments.Key Responsibilities:Monitor and escalate critical...
-
Otolaryngology Specialist
2 weeks ago
Jackson, Michigan, United States Henry Ford Health Full timeENT Physician Opportunity at Henry Ford HealthWe are seeking an experienced Otolaryngology Physician to join our team at Henry Ford Health. As a leading healthcare provider in the region, we offer a dynamic and supportive environment for our physicians to grow and thrive.Key Highlights:1:3 call coverage, equating to approximately a week and a half of...
-
Access Center Clinician
4 hours ago
Jackson, Michigan, United States Henry Ford Health System Full timeJob SummaryWe are seeking a skilled Access Center Clinician to join our team on weekends. As a key member of our multidisciplinary team, you will provide evidence-based care to patients with mental illness and/or substance use disorder in the emergency department and inpatient medical unit settings.Key ResponsibilitiesConduct clinical assessments and...
-
Otolaryngology Physician
1 month ago
Jackson, Michigan, United States Henry Ford Health Full timeAbout the OpportunityHenry Ford Health is seeking an experienced Otolaryngology Physician to join our team in Jackson. As a leading healthcare provider, we offer a dynamic and supportive environment for our physicians to excel in their careers.Key ResponsibilitiesProvide high-quality patient care in the diagnosis and treatment of ear, nose, and throat...
-
Customer Service Lead
3 hours ago
Jackson, Michigan, United States Burlington Full time**Customer Service Excellence**Burlington is seeking a talented Customer Service Lead to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and inspiring your colleagues to provide a world-class shopping experience.**Key Responsibilities:**Model company core values and...
-
Lead Maintenance Technician
4 weeks ago
Jackson, Michigan, United States Consumers Energy Full timeJob SummaryWe are seeking a highly skilled Lead Maintenance Technician to join our team at Consumers Energy. As a key member of our maintenance team, you will be responsible for performing complex mechanical tasks, leading preventative maintenance duties, and directing activities of lower-level maintenance technicians.Key ResponsibilitiesLead the...
-
Lead Maintenance Technician
4 weeks ago
Jackson, Michigan, United States Consumers Energy Full timeLead Maintenance TechnicianAt Consumers Energy, we're committed to delivering exceptional service to our customers while maintaining a safe and efficient work environment. As a Lead Maintenance Technician, you'll play a critical role in ensuring the smooth operation of our mechanical systems and equipment.Key Responsibilities:Lead the installation,...
-
Shortage Control Lead
4 weeks ago
Jackson, Michigan, United States Burlington Full timeBurlington **Job Summary** As a Shortage Control Lead at Burlington, you will play a critical role in mitigating theft and fraud in high-risk areas of the store. Your responsibilities will include: * Collaborating with the Asset Protection team to identify and address shortage areas * Developing and implementing strategies to prevent theft and loss *...
-
Deli Team Member
2 weeks ago
Jackson, Michigan, United States GPM Investments Full timeGPM Investments is seeking a skilled Deli Associate to join our team. As a key member of our team, you will be responsible for:Key Responsibilities:Greet customers in a friendly and welcoming manner.Prepare food in a fast, efficient, and accurate manner.Ensure proper food handling, safety, and sanitation standards are met.Maintain a clean and organized work...
-
Customer Service Representative
1 month ago
Jackson, Michigan, United States Jim Winter Automotive Group Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Jim Winter Automotive Group's Collision Center. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless experience for our guests.Key...