Call Center Team Lead

4 hours ago


Jackson, Michigan, United States Midwest Vision Partners Full time
Job Title: Call Center Team Lead

As a Call Center Team Lead at Midwest Vision Partners, you will play a crucial role in leading our patient communications team to deliver exceptional patient experiences. Your leadership skills, combined with your ability to develop and implement training initiatives, will drive efficiency and productivity in our call center.

Key Responsibilities:
  • Lead the daily operations of the Patient Communications Department, ensuring a positive presence and assisting agents in providing exceptional patient experiences.
  • Develop and implement training initiatives to improve call center efficiency and productivity levels.
  • Review call center activities to identify areas for improvement and implement changes to enhance performance.
  • Schedule accurately and ensure adequate staffing for day-to-day operations.
  • Provide special attention to patients' needs and deliver excellent customer service.
  • Represent Midwest Vision Partners in a positive and professional manner.
Requirements:
  • High School diploma required - minimum.
  • Two to four years' experience in related sales.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Strong interpersonal skills to effectively interact with staff, doctors, customers, and the public.
  • Ability to communicate effectively, both in writing and verbally.
  • Ability to handle multiple tasks effectively and meet deadlines.
  • Strong organizational skills and the ability to work independently, cooperatively, and have excellent professional judgment.
What We Offer:
  • Competitive wages.
  • Robust benefit package including medical, dental, life, and disability insurance.
  • Generous paid time off (PTO) program.
  • Seven (7) company-paid holidays.
  • 401(k) retirement plan with company match.
  • An organization focused on People, Passion, Purpose, and Progress.
  • Inspirational culture.

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