Contact Center Specialist Manager

3 weeks ago


Jackson, Michigan, United States American 1 Credit Union Full time
Job Title: Contact Center Specialist Manager

We are seeking a highly skilled and experienced Contact Center Specialist Manager to join our team at American 1 Credit Union. As a Contact Center Specialist Manager, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional member experiences.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve high levels of member satisfaction and loyalty.
  • Develop and implement strategies to improve member engagement and retention.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the member experience.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of 2 years of experience in a customer service or contact center management role.
  • Excellent communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a real difference in the lives of our members.


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