Customer Service Manager
4 days ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Daily Management Inc. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable experience.
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications. Benefits include medical, vision, prescription, and dental insurance, short-term disability, hospital indemnity, paid birthday, vacation time, sick time, holiday pay, 401(k) with employer match, and resort discounts nationwide.
Key Responsibilities:
- Direct the daily work flow of front desk team members
- Manage and direct employee calendars, including attendance, violations, and verbal counseling on performance matters
- Provide financial or other remediation to guests who have been inconvenienced due to challenges in their room
- Follow all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets
Requirements:
- Minimum of three years of hospitality-related experience
- Timeshare or resort management experience highly desirable
- Ability to manage multiple priorities simultaneously, communicate effectively at all levels, and demonstrate the ability to analyze and resolve problems
- Possess significant computer software program experience, especially Excel and Word
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