Customer Service Representative

7 days ago


Étreux, Hauts-de-France, United States Four Seasons Hotels Limited Full time
About the Opportunity:
Four Seasons Hotels Limited is seeking a skilled Reservations and Communication Agent to join our team at our luxurious hotel in Boston. As a key member of our Reservations department, you will be responsible for capturing sales from incoming reservations calls, coordinating reservation details, and ensuring seamless guest experiences.

Responsibilities Include:
  • Capturing sales from incoming reservations calls and coordinating reservation details.
  • Running daily reports for the department and operational departments.
  • Answering general reservations emails, retrieving and distributing mail, and processing brochure requests.
  • Handling guest complaints in accordance with Four Seasons policy.
  • Processing WRO, Trust, Internal Reservations, and FIT reservations.
  • Calling to confirm and/or guarantee non-guaranteed reservations, clearing waitlisted reservations.

Requirements:
  • Excellent interpersonal and communication skills, both in person and by telephone.
  • Fluency in English (reading, writing, and oral proficiency).
  • Ability to work all shifts, including AM, PM, weekends, and holidays.
  • Legal work authorization for employment in the United States required.

Compensation Package:

We offer a highly competitive salary of $45,000 - $55,000 per year, depending on experience, as well as FREE medical, dental, and vision insurance for you and your eligible dependents after 30 days. You'll also enjoy 401(k) retirement matching plan, educational assistance programs, and complimentary life insurance.



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