Customer Service Specialist
3 weeks ago
At Resource Label Group, we are a leading full-service provider of label and packaging solutions. Our diverse product offering includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging, and fulfillment services.
We provide products and services for various industries such as food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology. With 27 locations across the U.S. and Canada, we offer national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.
The ideal candidate will have excellent technology and communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus.
Key Responsibilities:
- Receives purchase orders from customers via email, fax, or telephone, reviews all aspects of the order before accepting it and confirming.
- Processes new purchase orders into the system specific to individual job and customer, including any delivery or shipping requirements.
- Routes supplies, job jacket, and materials to work areas to put job order into production.
- Prioritizes workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
- Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.
Salary Information:
$20.00 - $30.00 per hour, estimated based on location and industry standards.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
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