Patient Services Representative

2 weeks ago


New Port Richey, Florida, United States UPMC Full time
Job Summary

UPMC is seeking a highly skilled and compassionate Patient Services Representative to join our team. As a Patient Services Representative, you will play a vital role in ensuring the smooth operation of our healthcare services. Your primary responsibility will be to provide exceptional patient care and support to our patients and their families.

Key Responsibilities
  • Provide clear and understandable instructions to patients to help them navigate the healthcare system and ensure continuity of care.
  • Assist with administrative tasks, including scanning medical records and faxing documents, to support office efficiency.
  • Guide patients through self-arrival technology or check them in at the desk based on their preference.
  • Schedule ancillary services or connect patients to resources for scheduling during checkout.
  • Apply service recovery principles to address and resolve issues, ensuring that the UPMC Experience standards are met.
  • Educate patients about financial responsibilities and connect them with advocacy resources as necessary.
  • Obtain patient or family member signatures for consent to treatment and financial responsibility, adhering to HIPAA rules and regulations.
  • Confirm and verify insurance benefits through online systems or phone inquiries, and promote and assist with MyUPMC patient portal registration.
Requirements
  • Completion of high school graduate or equivalent.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
  • Two years of experience in a medical, billing, fiscal, or customer service function.
  • Knowledge of medical terminology.
  • Prior experience with Medipac, Epic, or other health records systems.
Licensure, Certifications, and Clearances
  • Act 34.


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