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Sales and Service Expert

2 months ago

Millburn, New Jersey, United States Hermès Full time
About the Role

The Sales Specialist will be responsible for achieving sales and customer service objectives while adhering to the operational asset protection standards of the boutique.

Key Responsibilities
  • Meet monthly and annual individual sales goals while working as part of a team to achieve the boutique's collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall customer experience.
  • Ensure all items are stored at all times and maintain the selling floor to meet standards.
  • Provide assistance as needed in inventory preparation.
  • Process and ensure the accuracy of all transactions, including receipts and CRM files.
  • Partner with management on POS decisions and communicate discrepancies.
  • Maintain cleanliness and organization of the workstation at all times.
  • Comply with all asset protection procedures, including employee sign-in sheets and bag checks.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed.
  • Prepare for physical inventory and participate in monthly cycle counts.
  • Provide high levels of service to clients, including prompt and friendly greetings, assistance with wrapping and packaging, and answering questions.
Requirements
  • 2+ years of experience in sales, preferably in a luxury environment.
  • Strong relationship development and communication skills.
  • Even-tempered with the ability to continuously multi-task.
  • Self-starter with the ability to work independently while balancing collaboration with a team.
  • Strong organizational skills.
  • Open availability to accommodate the needs of the business.
  • Ability to lift between 0-25 lbs without assistance.
About Hermès

Hermès is a family-owned company dedicated to making highly-crafted, beautiful objects that stand the test of time. We place people at the heart of what we do and aspire to make a positive impact on the world.

We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.