IT Asset Manager

4 weeks ago


Troy, New York, United States ThreePDS Inc. Full time
Job Title: Field Engineer/Technician

We are seeking a highly skilled and detail-oriented Field Engineer/Technician to join our team at ThreePDS Inc.

Job Summary:

The successful candidate will be responsible for managing all aspects of IT asset retrieval, including ticket processing, asset wiping, updating the CMDB, and maintaining its accuracy. This role will also involve assisting the team with daily duties such as ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage, and other ITAM-related tasks.

Key Responsibilities:
  • Manage IT asset retrieval processes, including ticket processing, asset wiping, and updating the CMDB.
  • Assist the team with daily duties such as ticket processing, stock evaluation, vending machine stocking, equipment pick up and storage, and other ITAM-related tasks.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
  • Complete all required trainings and stay current.
Requirements:
  • 2-3 years of technical experience.
  • Experience with Microsoft Outlook, Teams, Word, and Excel.
  • Ability to follow processes and maintain attention to detail.
  • Strong customer service skills and ability to work independently and as part of a team.
Work Environment:

This is a 100% on-site position that requires teamwork, clear communication, and a high degree of professionalism.



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