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Customer Service Representative

2 months ago

Holden, Massachusetts, United States Big Y Full time
{"title": "Customer Service Specialist", "description": "Job Summary

At Big Y, we're committed to delivering an exceptional customer experience. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities
  1. Provide World Class customer service and a pleasant shopping experience.
  2. Represent Big Y by working together with fellow employees to deliver an exceptional customer experience.
  3. Oversee and direct workflow of customer service employees.
  4. Operate a register as needed and accurately handle and secure all monies, funds, and other media.
  5. Facilitate an engaged environment within the self-checkout.
  6. Assist the Front End team in achieving all operations and sales objectives.
  7. Collaborate with management in decision-making and implementation of operational and customer service goals.
  8. Provide technical support through basic problem-solving.
  9. Identify potential theft and suspicious transactions.
  10. Engage in continuous improvement through ideas and innovation.
  11. Adhere to and enforce all government employment and labor regulations, as well as Company policies and procedures.
Requirements
  1. Ability to represent A Culture of Caring and The Pursuit of Excellence.
  2. Must project a clean and professional appearance.
  3. Must be a team player with a positive attitude and businesslike conduct.
  4. Ability to operate within Company policies, procedures, and standards.
  5. Ability to work a flexible schedule.
  6. Attention to detail, accuracy, ability to prioritize and follow through.
  7. Possess excellent organizational, interpersonal, and communication skills.
  8. Ability to learn and utilize computer applications.
  9. Must be 18 years of age.
", "lang_code": "en-US"}