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Universal Banker Trainee

2 months ago

Grant Park, Illinois, United States Midland States Bank Full time
Job Summary

The Universal Banker Trainee position at Midland States Bank is a dynamic role that requires delivering exceptional customer experiences to current and potential customers. As a key member of our team, you will be responsible for building strong relationships with customers, understanding their financial needs, and providing tailored solutions to meet those needs.

Key Responsibilities
  • Customer Service: Provide accurate and timely customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Product Knowledge: Develop a strong understanding of our banking products and services, including deposit and lending options, to effectively recommend and sell to customers.
  • Sales and Marketing: Identify opportunities to cross-sell and upsell products and services to customers, and participate in sales and marketing initiatives to promote our offerings.
  • Team Collaboration: Work closely with colleagues to achieve team goals and objectives, and contribute to a positive and inclusive team culture.
  • Professional Development: Participate in ongoing training and development programs to enhance your skills and knowledge, and take on additional responsibilities as you grow in your role.
Requirements
  • Education and Experience: A sales and customer service background is preferred, with a strong understanding of financial services and products.
  • Skills and Abilities: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
  • Physical Demands: Ability to stand for extended periods of time, and lift and transport coin and currency bags as required.
Competencies
  • Business Insight: Strong understanding of financial services and products, with the ability to analyze customer needs and develop tailored solutions.
  • Cultivates Innovation: Ability to think creatively and develop new ideas to drive business growth and customer engagement.
  • Drives Results: Strong work ethic and ability to meet and exceed performance and production goals.
  • Makes Sound Decisions: Ability to make informed decisions that align with company goals and objectives.
  • Being a Brand Champion: Strong commitment to representing the Midland States Bank brand and values.
  • Collaborates: Ability to work effectively with colleagues and stakeholders to achieve team goals and objectives.
  • Communicates Effectively: Excellent communication and interpersonal skills, with the ability to articulate complex ideas and concepts.
  • Customer Focus: Strong commitment to delivering exceptional customer experiences and building long-term relationships with customers.
  • Being Authentic: Ability to be genuine and authentic in all interactions, with a strong sense of integrity and professionalism.
  • Emotional Intelligence: High emotional intelligence, with the ability to understand and manage your own emotions and the emotions of others.
  • Self-Development: Strong commitment to ongoing learning and development, with a desire to continuously improve and grow in your role.
  • Being Flexible and Adaptable: Ability to adapt to changing priorities and circumstances, with a strong sense of flexibility and resilience.