Operations Manager
3 weeks ago
We are a dynamic organization dedicated to providing innovative educational and recreational programs for children. Our goal is to deliver an exceptional experience for kids, families, and team members.
Job Title: Operations Manager
This critical role involves developing and implementing strategies to achieve business objectives while ensuring exceptional customer satisfaction. As an Operations Manager, you will lead a team of coaches and center staff, focusing on creating a positive and productive work environment. Your primary responsibilities will include managing daily operations, overseeing employee performance, and driving sales growth.
Key Responsibilities:
- Understand the center's KPIs and financials to inform strategic decisions.
- Develop and implement plans to improve customer satisfaction and loyalty.
- Mentor and train coaches to enhance their skills and performance.
- Lead center-level initiatives, including center maintenance, training, and brand consistency.
- Daily, weekly, and monthly cleaning and maintenance of the center. Delegate tasks amongst the center team to ensure consistent execution.
Skills and Qualifications:
- An athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
- Achieve Coach Certification through HQ Training and Certification.
- Prior experience in management is required.
- Practical work experience with Google and Microsoft platforms.
Salary Range: $45,000-$50,000 per year based on industry standards and location.
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Operations Manager
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